1. About this policy
This website is not designed as a tool to collect personal or business data and information. ERN collects business data and information only by consent of the owner of such data and information, and under a contractual scheme. ERN will preserve such data and information in accordance with the relevant contractual and applicable regulatory requirements. If you unintentionally submit your data and information through this website, please contact our administrator immediately. ERN shall not be liable for any loss and/or damage related to such data and information submission.
2. What we collect
We collect information that you choose to provide, such as your name, company or organisation, email address, phone number, and the content of your inquiry when you use our contact or booking forms. We also collect limited technical data that your browser automatically sends, such as your IP address, browser type, device type, and pages visited, through standard web server logs. This technical data is used only for security and service continuity purposes.
3. How we use your information
We use the information you provide to respond to your inquiry, schedule a discussion, deliver agreed services, send relevant information about ERN services, and comply with applicable contractual and legal obligations. We do not sell your personal information to third parties.
4. Cookies and local storage
This website uses only essential cookies and local storage to remember your language preference and to provide a consistent browsing experience. We do not currently use advertising, analytics, or tracking cookies. You can disable cookies through your browser settings, but some features may not work as intended.
5. Sharing and third parties
We do not sell your personal information. We may share information with trusted service providers who help us operate the website, manage communications, or provide hosting services. These providers are contractually required to keep information confidential and use it only for the services they provide to us. We may also disclose information if required by law or to protect our legal rights.
6. Data security
We apply reasonable technical and organisational measures to protect the information we collect against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Data retention
We retain contact and inquiry information as long as necessary to respond to your request, fulfil contractual obligations, follow up on business opportunities, and comply with applicable legal, tax, and accounting obligations. When information is no longer required for these purposes, we delete or anonymise it.
8. Your rights
You may request access to, correction of, or deletion of the personal information you have provided to us. To make a request, or if you have questions about this policy, please contact us at the email address below.
9. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. The updated policy takes effect when posted.
10. Contact us
If you have any questions about this Privacy Policy, believe you have submitted data unintentionally, or wish to exercise your rights, please contact our administrator at info@ern.co.id.